Ratings & Reviews

Overall Rating

5
(191 reviews)
95.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by Dorothy B. - |Recommended: NoNeeds Owners Attention — Not as advertised, luxury living, if you are not home by 5 15 PM in my building I have to park a block or 2 away and walk, rain, snow or 100 degrees carrying all my items. They advertise 1 thing on the amenities but always has a excuse why it didn't happen. etc The Pool reminders say open daily 9 00 am on Sunday 6 13 2021 I waited untill 9 45 am and nobody showed up to open the pool. I do not understand how this can happen over and over again and there is no consideration for the paying tenet.
response from property -Thank you for taking the time to review our community. We would like the opportunity to discuss any concerns in a non-public forum so that we can attempt to resolve any issues within our control amicably. If you are willing to speak to us, please send a private message with your contact information to Assistant@MansionsOnTheLake.com and we will reach out to you as soon as possible. We look forward to hearing from you!
submitted by Leah C. - |Recommended: YesVey Clean, Well Maintained Property — My first week at Mansions on the Lake was a great experience. The property and the apartment are lovely and the staff is friendly and knowledgeable..
response from property -Thank you for taking time to post this review. We are so pleased to hear about your 5-star experience and greatly appreciate your feedback. Warmest Regards, The Mansions on the Lake
submitted by Stephanie S. - |Recommended: YesLove It — It’s definitely the best decision I could have made. The staff is so helpful and the neighborhood is amazing
response from property -Thank you for the 5-Star Rating!
submitted by Jerry M. - |Recommended: YesBest Of The Best In Rowlett — Nothing like an apartment complex
response from property -Jerry, You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It’s nice to hear that it really makes a difference. Your Friends at The Mansions on the Lake
submitted by Jerry L. - |Recommended: NoHigh Road Noise — Walking trail
response from property -Thank you for taking the time to review our property. We're sorry to hear about your recent experience with us and we'd love to get in touch with you to talk this through. If you're willing to speak with us, please send us a private message with your contact information to Assistan@mansionsonthelake.com and we will contact you ASAP. We look forward to speaking with you! Your Friends at The Mansions on the Lake
submitted by Lori T. - |Recommended: YesLove Where I Live But Really Unhappy About The Pool — I love the location, construction, staff, neighborhood feel, grounds. Hate the spiders, dog poop problems, and that parking is not being enforced - in 2 of the few parking spots in front of my building, the vehicles haven’t moved since before Christmas and I can never find a parking spot. Landscaping is not what it should be. And I am really unhappy about the pool not being open, really really unhappy. I don’t care what the reason is, I just care that this is the second summer that I haven’t been able to use the pool.
response from property -Hello Lori, we thank you for taking the time of expressing your concerns. Please reach out to us directly so we can discuss any other issues you may have. We are here for our residents. Have a great day! Sincerely, your Mansions on the Lake management team.
submitted by Siobhan P. - |Recommended: YesPolite, Professional, Attentive Staff — I have been in this industry in my past and never had such a warm and true felt experience of a new home as I experienced at Mansions on the Lake.
response from property -Siobhan, You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It’s nice to hear that it really makes a difference. Your Friends at The Mansions on the Lake
submitted by Joel H. - |Recommended: YesExcellent Property — Beautiful property grounds with well-thought-out design and layout along the lakeside. This is a nice, quiet spot still close to shops and restaurants. The interior of the apartments are truly luxurious and comparable in price to many of the surrounding apartments in the area.
response from property -Thank you for taking the time to review our community! We are so happy to hear that you are loving your new home and all that our luxury community has to offer! Thank you for being the best part of The Mansions on the Lake.
submitted by Justin D. - |Recommended: YesIt's Fanastic — The amenities are of very high quality. I love my view from my balcony, and I love how quiet the complex is. My only complaint is a lack of covered parking spots. My car suffered some hail damage due to this. I would pay extra for a spot that had some sort of protective covering.
response from property -Thank you for taking the time to review our community and for the 5-Star Rating! We do offer private direct access garages in our townhome options for covered parking if you would like to look into applicable transfer options! Thank you for being the best part of The Mansions on the Lake!
submitted by Guy F. - |Recommended: YesAwesome Property — The property is well maintained and clean, plenty of parking and the view of the lake is awesome. The units are kept still appear new.
response from property -Thank you for taking time to post this review, Guy. We are so pleased to offer you a 5-star living experience in a great location. We greatly appreciate your feedback. Warmest Regards, The Mansions on the Lake
submitted by Rhondie B. - |Recommended: YesLove The Home But Noisy — Love my new home but wish walls and ceiling were thicker... can hear a lot of freeway and neighbor noises. Without being able to go inside until move in I had no idea it would be so loud inside. Employees, grounds, and amenities are great though.
response from property -Thank you for taking time to post this review. We are very happy to hear about your 5-star experience with us and value you as a part of our community. We care about our residents and greatly appreciate your feedback. Warmest Regards, The Mansions on the Lake
submitted by Ebony M. - |Recommended: YesBeautiful And Quiet Place To Live — Nice to come home to at the end of the day to the peace of the lake view outside of my window.
response from property -On behalf of our entire team, thank you Ebony. We love hearing about our residents enjoying our amazing location! Our team works extremely hard to provide a great experience for our residents. Kind Regards, The Mansions on the Lake Management Team.
submitted by Roberto G. - |Recommended: YesLove These Apartments — Move in was fast and apartment was ready, minor issues with garage door not opening with key given . Submitted a fix request.
response from property -Thank you for taking the time to review our community and for the amazing rating!
submitted by Eryck M. - |Recommended: YesLake Front View — It's a nice overall community. I haven't enjoyed the property as much I would like to because of covid concerns. The walls are thin and I hear my neighbors and their dogs all the time. However, this isn't very different from other communities I've lived in before. Parking is not always available near the building we live in, but there is other parking within the community. It's a new community which is very appealing.
response from property -Thank you for taking the time to review our luxury community! We appreciate your feedback and are continuously working to improve our residents' living experience!
submitted by Debra P. - |Recommended: YesHome Is Where The Heart Is. — I love it here. Peace and quiet. Great management and maintenance team.
response from property -Thank you for taking the time to review our community. We value genuine hospitality and work hard to maintain a luxury living experience for all of our residents! We appreciate your kind words!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Mansions on the Lake, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Mansions on the Lake, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose